The ITIL^® Service Transition course enables you to gain a deep understanding of the ITIL^® Service Transition phase to enhance the quality of IT service provision.

It covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.

As an author of the ITIL^® V3 Service Transition book, ConnectSphere can provide particular expertise in the subject matter, giving candidates valuable insight.

This course will be released to the public from October 2008 and ConnectSphere will offer these as on site courses or at a public venue in London. Look out for future public course dates on our web site, or if you would like to offer this on-site please contact us.

Course Schedule

Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to Service Transition
• Service Transition principles
• Management and control of all Service Transition activities
• Service Transition activities for communications, commitment and organisational change
• Organising Service Transition
• Control and coordination of Service Transition technology related activities
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

Target Audience

This course is aimed at people who have already gained the ITIL^® Foundation certificate in Service Management. It is intended for those in a management role within the Service Transition area and who wish to enhance their professional development including: CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.

Prerequisite Entry Criteria

Candidates must hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate). Candidates should have exposure to basic concepts in IT and related work experience of at least two years.

Exam and Professional Qualification

Students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Transition book in preparation for the examination.

The examination consists of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. Successful candidates will be awarded 3 credits towards the ITIL^® Expert qualification.

Course Content

• Exploration of ITIL^® Service Management best practice disciplines as an overall organizational culture
• Service Transition principles
• The processes within Service Transition
• Managing organisational and stakeholder change, including communications and commitment
• Organising for Service Transition
• Consideration of Technology
• Implementation and improvement of Service Transition including measurement
• The interaction of Service Transition and other phases of the Lifecycle including key dependencies
• Exercises to consolidate the learning experience
• Discussion groups in order to understand how any of these areas can be implemented and managed within the organisation
• ITIL^® V3 Intermediate certificate in Service Transition exam practice and preparation, including mock exam
• Closed book 90 minute invigilated exam in Service Transition.