The ITIL^® V3 Foundation Course is an enjoyable, interactive three day course which enables you to understand the IT governance and adoption of ITIL^® Service Management within organizations. It is delivered by our ISEB accredited tutors who have a wealth of relevant practical experience that ensures success. You will develop a clear understanding of the relationship between the business, customer, service management processes, and industry standards and methodologies. Our pass rate for this course is 90% and delegate feedback is excellent.

Course Schedule

Learning Objectives and Benefits

• Gain an understanding of the ITIL Service Management practices
• Understand the benefits of adoption for the quality of service delivery, including project delivery
• Appreciate the interactions, interrelationships and challenges faced during implementation of ITIL practices
• Appreciate the processes, activities and roles involved at each stage of the service lifecycle

Audience and Pre-requisites

• This course is aimed at people who wish to gain an appreciation of ITIL in Service Management and individuals interested in understanding and implementing service management best practices
• This certification is the prerequisite for the intermediate and advanced ITIL qualifications

Course Content

• Introduction to ITIL
• Adopting ITIL for overall organizational and cultural change
• The service lifecycle – what it means to your customers and the interrelationships with ISO/IEC 20000
• Service Strategy – a look at the overall customer, business aims and expectations to ensure that the service strategy maps onto these
• Service Design overview - takes new or changed business requirements and develops a solution designed to meet the service requirements whilst creating value delivery
• Service Transition overview - covers the management of changes, configurations, risk and validates the service design against service requirements
• Service Operation overview - covers the business as usual processes and activities to operate the services and infrastructure 
• Continual Service Improvement overview - an overall view and guidance on ways that processes and service provision can be improved
• Exercises to consolidate the learning experience
• The new qualification scheme
  
• ITIL Foundation exam practice and preparation
• Invigilated 60 minute multiple choice exam
  

Location and Timing

• Our public courses are based in London and Hertfordshire
• We can come to you for on site courses that will enable your staff to learn about how ITIL can address your organization's challenges

What is provided?

• Pre-course reading materials and preparatory work
• Course manual
• Sample exam questions
• Lunch and refreshments