The Planning and Achieving ISO/IEC 20000 service is an interactive 2 day onsite workshop. It provides guidance on how to develop the vision, objectives, scope and business case for achieving ISO/IEC 20000 certification for your organisation. It also examines the tactical approaches to implementation and highlights the key challenges that need to be managed to achieve successful and timely certification.
ConnectSphere’s ISO/IEC 20000 experienced consultants will work closely with those who are involved in the implementation of ISO/IEC 20000 and those who would like to have a better understanding of what the implementation process encompasses. The workshop is designed to enable both managers and implementation teams to define an effective business case for internal approval and also examine approaches to implementation and risk management of an ISO/IEC 20000 implementation.

Audience and pre-requisites

Planning and Achieving ISO/IEC 20000 is aimed at the following roles:

• IT Service Providers
• IT Service Managers
• Quality Consultants
• Service Improvement Programme and Project Managers
• ISO/IEC 20000 Implementation Teams

A successful outcome for this workshop requires the attendees to have a Foundation Level of ITIL Service Management and be familiar with the standard.

Content

• Overview and benefits of adopting ISO/IEC 20000
• Scoping for the standard adoption and certification
• Management System Requirements, including the Plan, Do, Check, Act cycle
• Understanding where you are now and the critical success factors for achieving ISO/IEC 20000
• Self Assessment and build of the business case
• Implementation considerations
• Preparing for the ISO/IEC 20000 audit.
• Planning for continual service improvement.

Learning Objectives

• To understand the benefits of adopting the ISO/IEC 20000 standard
• Enable you to assess where you are now and what needs to be done to achieve certification
• Define a credible and trusted business case.
• Define the relationships between the different Service Management processes
• Scope & assess implementation considerations
• Preparing for the ISO/IEC 20000 Audit
• Planning for continual service improvement.

To enquire about this course click here