ISO/IEC 20000 Courses and Qualifications

Many organizations have achieved ISO/IEC 20000, the IT Service Management standard that is aligned with ITIL^®. Certification has been growing rapidly across the world. ISO/IEC 20000 is the auditing standard that is aligned with ITIL. Adopting an ITIL based framework is well suited for achieving ISO/IEC 20000 certification. ITIL’s role is shown in the following figure.

ConnectSphere's ISO/IEC 20000 Courses are:

• Introduction to ISO/IEC 20000
• ISEB accredited ISO/IEC 20000 Foundation Course
• Planning and Achieving ISO/IEC 20000
• itSMF accredited ISO/IEC 20000 for Implementers and Consultants
• itSMF accredited ISO/IEC 20000 for Auditors
  

Achieving ISO/IEC 20000 requires organisational and cultural change. ConnectSphere can help you to manage this change through a programme of targeted training and education. The courses are shown in the following roadmap.

ISO/IEC 20000 Training Roadmap