ITIL Service Management Overview DVD

This DVD is a 100 minute overview of the best practice framework of ITIL service management.

The ITIL Awareness DVD:

• demonstrates the benefits achieved by applying a service lifecycle approach to the quality of service delivery and project delivery
• provides a brief analysis of the ITIL V3 Service management framework and governance
• helps the viewer appreciate the interactions, inter-relationships, and challenges faced during the implementation of ITIL

ITIL author and Connectsphere's managing director, Shirley Lacy answers questions on the difficulties facing service providers and the benefits of implementing ITIL V3
Michelle Hales (ITIL contributor and reviewer and Connectsphere's Training Director) joins Shirley with guidance on the ITIL lifecycle stages.
Viewing this DVD is an efficient way of appreciating the processes, activities and roles involved at each stage of the service lifecycle. It will benefit those organisations, perhaps with part of their service offering overseas, needing to understand the basic concepts of ITIL. The DVD will also help IT teams that need to know how best practice can be adopted within their organisation.

For more information, or to pre-order your DVD, contact  enquiries@connectsphere.com  or telephone: 0845 838 2345