Service Improvement Guide

ConnectSphere’s Service Improvement Guide provides support for implementation of best practices, assessments and improvements. It gives you access to an abundant collection of templates, practical examples, basic training material and case studies.

Service Improvement Guide provides processes and models that can be rapidly customised to fit any organization's unique requirements. It also offers guidance to support organizations that use Service Improvement Manager.

Implementing best practices

Service Improvement Guide can help at any stage of implementing best practice, from initial start up to the fine tuning of highly mature service delivery. It provides a sound basis for adopting and using:

• ITIL Service Management and ISO/IEC 20000
• IT governance based on ISO/IEC 38500 and COBIT
• Quality management from the ISO 9000 series
• Capability and maturity models based on CMMI and ISO/IEC 15504

Processes and process reference models

Service Improvement Guide provides easy to use best practice processes for service management based on ITIL and ISO/IEC 20000, the international IT service management standards.

Process assessment models

Service Improvement Guide provides process reference models and process assessment models for IT service management based on international standards. ConnectSphere’s process reference models are based on the international standards format defined in ISO/IEC 24774. The process assessment models use the ISO/IEC 15504 approach that are proven to work well for process assessment and improvement.

Service Management System

Service Improvement Guide can help you to build an integrated Service Management System that will help your organization to achieve ISO/IEC 20000 quickly and efficiently.