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ITIL and ISO IEC 20000 implementation and improvement toolkit

ITIL® and ISO/IEC 20000 implementation and improvement toolkit Simple and easy to use This excellent toolkit provides useful templates and guidance to help organizations to implement ISO/IEC 20000 and ITIL best... ~~£495.00~~ £455.00 + VAT

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Introduction to the ISO - IEC 20000 Series

This introduction to ISO/IEC 20000-1 is the definitive guide to the second edition ISO 20000 (the 2011 version) . The user-friendly guide expands on Part 1 of the standard; the specification providing easily-understood... £48.00 + VAT

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IT Service Management Self Assessment Workbook. 4th Edition

OverviewIT Service Management Self-assessment Workbook. Fourth editionJenny DugmoreThis workbook will help organizations assess the effectiveness of their best practice processes for service management. By using the... £60.00 + VAT

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The ISO IEC 20000 Service Management Handbook

The ISO/IEC 20000 Service Management handbook Training - Implementation - Certification By Jenny Dugmore This handbook covers the key points in ISO/IEc 20000, in particular the requirments for the service management... ~~£7.00~~ £5.00 + VAT

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A Managers Guide to Service Management

This publication is a comprehensive introduction to service management. It offers explanations, guidance and recommendations and has been produced to meet the needs of commercial and public sector organizations. It is aimed... £39.00 + VAT

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Configuration Management - Expert Guidance

The BCS book Configuration Management Expert Guidance for IT Service Managers and Practitioners provides a useful collection of practical experience, tips and approaches from Shirley Lacy and David Norfolk, leading... £24.95 + VAT

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