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  • ITIL and ISO IEC 20000 implementation and improvement toolkit
    ITIL and ISO IEC 20000 implementation and improvement toolkit
    ITIL® and ISO/IEC 20000 implementation and improvement toolkit Simple and easy to use This excellent toolkit provides useful templates and guidance to help organizations to implement ISO/IEC 20000 and ITIL best... £495.00 £455.00 + VAT
  • Introduction to the ISO - IEC 20000 Series
    Introduction to the ISO - IEC 20000 Series
    This introduction to ISO/IEC 20000-1 is the definitive guide to the second edition ISO 20000 (the 2011 version) . The user-friendly guide expands on Part 1 of the standard; the specification providing easily-understood... £48.00 + VAT
  • Achieving ISO - IEC 20000 - Self Assessment Workbook BIP 0015
    Achieving ISO - IEC 20000 - Self Assessment Workbook BIP 0015
    This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their... £40.00 + VAT
  • A Managers Guide to Service Management
    A Managers Guide to Service Management
    This publication is a comprehensive introduction to service management. It offers explanations, guidance and recommendations and has been produced to meet the needs of commercial and public sector organizations. It is aimed... £39.00 + VAT
  • Configuration Management - Expert Guidance
    Configuration Management - Expert Guidance
    The BCS book Configuration Management Expert Guidance for IT Service Managers and Practitioners provides a useful collection of practical experience, tips and approaches from Shirley Lacy and David Norfolk, leading... £24.95 + VAT