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  • ITIL and ISO/IEC 20000 Implementation and Improvement Toolkit
    ITIL and ISO IEC 20000 implementation and improvement toolkit
    ITIL® and ISO/IEC 20000 implementation and improvement toolkit Simple and easy to use This excellent toolkit provides useful templates and guidance to help organizations to implement ISO/IEC 20000 and ITIL best... £595.00 + VAT
  • IT Service Management Self Assessment Workbook. 4th Edition
    IT Service Management Self Assessment Workbook. 4th Edition
    OverviewIT Service Management Self-assessment Workbook. Fourth editionJenny DugmoreThis workbook will help organizations assess the effectiveness of their best practice processes for service management. By using the... £60.00 + VAT
  • ITIL Service Operations Course
    ITIL Service Operations Course
    The ITIL Intermediate Service Lifecycle Service Operation course enables you to gain a deep understanding of the ITIL Service Operation phase to assist you in providing quality IT service. The course covers the management... £846.00 + VAT
  • A Managers Guide to Service Management
    A Managers Guide to Service Management
    This publication is a comprehensive introduction to service management. It offers explanations, guidance and recommendations and has been produced to meet the needs of commercial and public sector organizations. It is aimed... £39.00 + VAT
  • Configuration Management - Expert Guidance
    Configuration Management - Expert Guidance
    The BCS book Configuration Management Expert Guidance for IT Service Managers and Practitioners provides a useful collection of practical experience, tips and approaches from Shirley Lacy and David Norfolk, leading... £24.95 + VAT