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  • ITIL and ISO/IEC 20000 Implementation and Improvement Toolkit
    ITIL and ISO IEC 20000 implementation and improvement toolkit
    ITIL® and ISO/IEC 20000 implementation and improvement toolkit Simple and easy to use This excellent toolkit provides useful templates and guidance to help organizations to implement ISO/IEC 20000 and ITIL best... £595.00 + VAT
  • IT Service Management Self Assessment Workbook. 4th Edition
    IT Service Management Self Assessment Workbook. 4th Edition
    OverviewIT Service Management Self-assessment Workbook. Fourth editionJenny DugmoreThis workbook will help organizations assess the effectiveness of their best practice processes for service management. By using the... £60.00 + VAT
  • ITIL Foundation Course
    ITIL Foundation Course
    The ITIL Foundation Course is an enjoyable, interactive three day course which enables you to understand the IT governance and adoption of ITIL Service Management within organizations. It is delivered by our BCS... £585.00 + VAT
  • ITIL Service Operations Course
    ITIL Service Operations Course
    The ITIL Intermediate Service Lifecycle Service Operation course enables you to gain a deep understanding of the ITIL Service Operation phase to assist you in providing quality IT service. The course covers the management... £846.00 + VAT
  • A Managers Guide to Service Management
    A Managers Guide to Service Management
    This publication is a comprehensive introduction to service management. It offers explanations, guidance and recommendations and has been produced to meet the needs of commercial and public sector organizations. It is aimed... £39.00 + VAT
  • Configuration Management - Expert Guidance
    Configuration Management - Expert Guidance
    The BCS book Configuration Management Expert Guidance for IT Service Managers and Practitioners provides a useful collection of practical experience, tips and approaches from Shirley Lacy and David Norfolk, leading... £24.95 + VAT