ConnectSphere's Service Value Programme is designed to examine and measure the value that you are delivering to your customers

It will help your organization to identify and plan justifiable improvements based on business value, customer satisfaction, costs and risks. It delivers a high level strategy and tactical plan to take you on your next stage of your service improvemetn journey.

ConnectSphere’s experienced service management consultants work with your core team on the programme. These consultants will utilise both their extensive successful industry experience and unique methodologies throughout the programme. The Service Value Programme includes an examination of six key aspects to help to drive out significant improvement opportunities that will deliver more vakue for your customers. These are:

• Business context and stakeholder view - business, governance and stakeholder requirements, issues and plans
• Customer and user view - their satisfaction with the services, expectations, issues and plans
• Service view – service portfolio, service levels, performance, risks, service costs and plans for new and changed services
• Service provider’s constraints, capabilities and resources to deliver the services
• The importance of each aspect to your service management and delivery requirements
• Service lifecycle view for planning and implementing new and changed services