ConnectSphere consultants can help you with designing, developing and establishing a knowledge management capability and the supporting systems. Our approach is to drive the requirements gathering and system design through a top down approach that starts with the management decisions that people needs to take and the practices that required good information to be effective.

We use the concepts and principles that work successfully in the IT industry to manage and transfer knowledge:

• ITIL Service Knowledge Management System
• ITIL Configuration Management System (CMS)
• ITIL Configuraiton Management Database (CMDB)
• ISO/IEC 20000 management systems documentation requirements

ConnectSphere can help you with the changes to adopt knowledge management systems and practices fmor system development to organizational change.

Benefit

By improving your organization's knowledge managment capability you will accelerate decisionmaking and knowledge transfer across your supply chain.