Accelerate your journey to delivering success with our business consulting and management consultancy services. ConnectSphere’s consulting services provide a structured, practical, outcome-oriented approach. Our experienced and industry qualified consultants help organizations to maximise the value on investment, plan, design, implement and integrate your business and IT services. They have extensive practical experience of service management and service delivery across many sectors and have previously held senior management positions. Our consultants will provide valuable insight and guidance on using the ITIL practices to deliver significant benefits and to achieve ISO/IEC 20000 certification.

Benefits

Our experience and business methods will greatly reduce your implementation risks and enable you to change your organization and culture. We will help you to deliver success by demonstrating continual improvement and benefits in terms of delivering:

• Increase value for money
• Enable faster innovation, growth and change
• Improve customer satisfaction
• Improve services
• Reduce risk and downtime
• Improve staff and stakeholder morale and satisfaction
• Build service management competence and capabilities

Methodology

Our consultancy is underpinned by industry quality standards, practices and frameworks including:

• CMMI^®
• COBIT
• EFQM
• ITIL^®
• International quality standards e.g. ISO 9001, 20000, 27000, 19770