ConnectSphere’s assessment services will baseline and benchmark your performance and controls against your internal standards or against industry standards such as

• Service management - ITIL^® and ISO 20000
• IT governance - CobiT
• Process and Capability Maturity Models - CMMI^®, ISO/IEC 15504
• Information Security Management - ISO/IEC 27001
• Asset and configuration management – ITIL, ISO/IEC 19770
• Project management - Prince 2, PMBOK

Benefits

ConnectSphere’s independent assessment services provide a solid foundation for a measurable improvement programme that will enable you to take the right steps on your journey to meet your business objectives and compliance requirements. ConnectSphere consultants bring a business and practical perspective to the assessment.

Approach

Our consultants will work closely with you to focus on the activities and approach that will add the greatest value. Our approach will ensure that your staff share their issues and are actively involved in the assessment. This will ensure that your organization is mobilised for action to improve and take the next steps to delivering greater value for your customers.These assessments can be combined e.g. typical examples include ITIL and COBIT assessment, ITIL and ISO/IEC 20000, asset and configuration management across the service delivery lifecycle - CMMI, COBIT, ITIL.

Our assessments cover:

• Business context and stakeholder requirements
• Customer and user views andsatisfaction
• Service performance, current capability, resources and constraints
• The importance of each aspect in delivering the business and IT objectives

Deliverables

The output deliverables from each assessment service will be an agreed format to suit your business needs and will include:

• Education for your staff in assessments
• Gap analysis against standards and best practices (see figure)
• Gaps / weaknesses / strengths
• Options and recommendations for improvement
• Roadmap for improvement