Service Improvement

ConnectSphere’s consulting, assessment and training offerings are designed to help service providers to deliver continual service improvement based on the ITIL CSI guidance. Typical benefits from improving a service management system, services and IT processes are:

Rapid improvement to reduce downtime
Improved relationships with customers and suppliers
Deliver more business and technology change
Optimise services across suppliers

Rapid service improvement

Our unique approach helps you to easily identify gaps and deliver improvements rapidly.

Customer relationship surveys

Our unique approach helps you to understand your customers and users that will enable you to identify and deliver improvements.

Strategy and planning

Our interactive workshops help you to develop roadmaps and achievable plans that can deliver improvements rapidly.

ITIL and ISO/IEC 20000 guidance - SIMguide

Our simple to use guidance for service improvement helps you to rapidly establish an ITIL and ISO/IEC 20000 service management system that can be used to deliver continual service improvements.

Assessments

Our consultant led or self-managed assessments help you to easily baseline and benchmark against industry standards including ISO/IEC 20000, ITIL, SFIA and COBIT.

Service Improvement Manager (SIM)

Service Improvement Manager (SIM) is a rapid service assessment tool that provides a means of measuring, managing and improving your Service Management System and IT processes against leading frameworks and international standards such as ITIL® and ISO/IEC 20000.
SIM brings together years of consulting experience and extensive knowledge into a complete solution that lets you measure, manage and improve your processes in a pragmatic and cost-effective way.

Assess: Used by consultants and as a self-assessment tool
Baseline: Accurately measures process compliance and maturity
Benchmark: Compare your maturity across industry sectors
Improve: Tasks and improvement activities are generated automatically