Welcome to our Resources

Here you will find useful resources and advice.to help you to organise your IT and IT services to deliver business value and customer satisfaction. 

Articles

Service Management

ITIL and the ISO/IEC 20000 IT Service Management series are adopted by public and private sectors internationally. Look at our articles on: 

• What is ITIL?
• What is the ITIL Service Lifecycle?
• Adopting ITIL in Practice
• ITIL Problem Management
• The Benefits of ITIL Training
• ITIL Training Update
• What is ISO/IEC 20000?
• New Edition of ISO/IEC 20000-1:2011

Management perspective

Most organizations need IT to function effectively. IT is also a significant factor in the future business plans of many organizations. Managers need to adopt best practices to ensure that the use of IT, both demand and supply, will achieve required business outcomes (or value) while ensuring risk are managed. Read our articles on: 

• The Top 5 Benefits of Using ITIL
• Benefits of Adopting ITIL for Service Operation
• Successfully Leading Virtual Teams
• Don't Throw Good Money at Bad Processes - How ITIL can help
• Capability Maturity & Process Assessment