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Welcome to our resources

Here you will find useful resources and guidance on service management, IT management and improving services to deliver value.

Service management in practice

Adapting a common framework of practices can unite IT teams towards a single aim – delivering value to the business through services. Read more:

What is ITIL - ITIL service lifecycle publications - You tube videos

Official ITIL site, case studies and latest ITIL news

Service management webinars

Building your capabilities and service management maturity

IT service management needs to be carried out effectively and efficiently. Achieving higher levels of organisational service management maturity gives higher performance and business/customer confidence.  

Learn more about industry good and best practices

Read about high performing organisations, what does good look like and how to build your  own capabilities:

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