ITIL Training Update 

In 2010 ConnectSphere helped many individuals and organizations on both public and on-site courses. Many thanks to all of you that attended and for your positive feedback and congratulations to all of you that passed.

ITIL Overview

This has been a popular session for organizations or teams that are just starting to think about ITIL and adopting service management best practices.

ITIL V3 Foundation Course

This is a very popular three day course. The pass rate for the 60-minute exam is 65% (26 out of 40 questions correct). Our pass rate continues to exceed the industry average of 85%. 

ITIL Intermediate Courses
Many delegates took the ITIL intermediate courses during 2010 across many sites, including the US. Our pass rate success (Column A) compared to the industry pass rates (Column B).

We have reduced the length of three intermediate courses:

• ITIL Service Strategy
• ITIL Service Design
• ITIL Service Transition

ITIL V2 – V3 Foundation Bridge Course

This examination route ceased on 31 December 2010. Any student holding a V2 Service Management Foundation qualification must now complete a full V3 Foundation course to progress to Intermediate Level certification. 
Our pass rate for the year was 100% against the industry average of 89%.

ITIL V2 to V3 Managers Bridge Course

This qualification provides 5 credits which will lead to an award of the ITIL® Expert in IT Service Management. Candidates must have obtained their V2 Managers Certificate. Candidates considering the V2 to V3 Manager Bridge course are advised to read the five ITIL® V3 core books prior to the course. This particular bridging route will cease on 30 June 2011. ConnectSphere's last courses is the week of 16 May 2011 before the withdrawal. Our pass rate continues to match the industry rates.

Continual improvement of our courses

We continue to refine our courseware from the feedback we receive from our clients to ensure we improve upon our 2010 results.

If you would like to know more about the benefits of ITIL and ITIL trainiing please see our articles:

• The top 5 benefits of using ITIL
• The benefits of ITIL training