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ITIL V3 and ISO 20000 seminar

Posted: 30 January 2008

We are pleased to offer a free place on our seminar

ITIL® V3 and ISO 20000 Service Management Seminar - London, 25 April 2008

The seminar will cover a case study of an organization's journey to achieve ISO 20000 and explain how ITIL® V3 service management practices were adopted. It will help you to consider the following questions:

• What strategy can we adopt to deliver value for our customers?
• How can we integrate our IT services with the business needs?
• How do we achieve significant cultural change to make imporvements?
• What do we need to do to achieve ISO 20000 certification?

Who should attend?

• All stakeholders in Service Management including Business owners, IT directors, Service Managers and Service Professionals

To register an interest please contact us.