Our People

ConnectSphere offers some of the most knowledgeable, enthusiastic and experienced professionals available. They have had direct experiences of applying various principles and practice in real working environments.

ConnectSphere professionals have experience across a range of industries, organizations, cultures, technologies, systems and tools. This experience will enable them to relate to your circumstances an help you on your journey of change. We have a track record in banking, central and local government, commercial service provision, finance, insurance, media, pharmaceuticals, retail and telecommunications to name but a few.

All ConnectSphere consultants are ITIL® specialists and practitioners who are qualified as IT Service Managers. Many of them have been responsible for the development of publicly recognised standards and best practices such as ITIL®, ISO/IEC 20000 and ISO/IEC 19770.

ConnectSphere’s accredited consultants and trainers are committed to helping you improve the quality of your IT services thereby enabling you to deliver successfully and add value to your customer’s business. They are supported by industry best practices and the ConnectSphere service knowledge management system, ServiceWheel, that enables them to deliver faster and greatly reduce your implementation risks.

• Shirley Lacy, Managing Director
• Michelle Hales, Training Director and Management Consultant
• Chris Jackson, Business Development and Contract Manager
• Steve Freeman, Management Consultant
• Jenny Dugmore, Senior Management Consultant
• Lynda Cooper, Management Consultant
• Kate Fishpool, Management Consultant
• Peter McLoughlin, Configuration Management Consultant
• John Groom, Principal Consultant
• Ian Preskett, Software Asset Management Consultant
• Vic Porcelli, IT Consultant
• Dag Blokkum, Trainer and Consultant
• Jo Peacock, Trainer and Consultant
• Mary Thomas, Finance and Course Administrator