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About Us

ConnectSphere was established in 1999 and is an international leader in ITIL® service management and change management. We have been involved in the development of ITIL® Service Management best practices and ISO/IEC 20000 since their inception.

ConnectSphere's Value Proposition

Organizations need to manage changing business and technology requirements smoothly and without disrupting business operations or end user productivity. To support this, ConnectSphere delivers success by

“Enabling customers to achieve true business and IT integration competitively and effectively”.

ConnectSphere engages with its clients to understand their specific needs and then educates and guides them in developing and improving their own capabilities. The company is recognised for:

  • Being a champion of IT Service Management practices internationally and being a key contributor to the development of ISO/IEC 20000, the IT Service Management standard and ITIL
  • Contributing to the ITIL V3 Refresh project as an author of the core ITIL® book on Service Transition
  • Delivering improvements with public and government organizations across a range of industries, sizes, technical platforms, organization capability maturity and cultures
  • Being an ISEB and itSMF accredited training provider with excellent pass rates and customer satisfaction.

ConnectSphere enables its customers to deliver success:

  • Through objective assessment and analysis followed by realistic planning and goal setting
  • Through its services and products
  • Through public and customised training and learning programmes
  • Through books, publications, case studies and white papers.

ConnectSphere’s Approach

ConnectSphere ensures success and timeliness of projects by selecting and adopting industry standard tools and methodologies such as:

  • ITIL® Service Management and ISO/IEC 20000
  • COBIT
  • CMMI
  • Projects in Controlled Environments (PRINCE2 ™)
  • Managing Successful Programmes (MSP)
  • Management of Risk (M_o_R®)
  • Six Sigma™.