ITIL V3 Foundation Course

Special offer - ITIL Foundation Course 6 - 8 March  £850  DOWN to £699 (including examination)

The ITIL V3 Foundation Course is an enjoyable, interactive three day course which enables you to understand the IT governance and adoption of ITIL Service Management within organizations. It is delivered by our ISEB accredited tutors who have a wealth of relevant practical experience that virtually ensures ITIL Foundation certification . You will develop a clear understanding of the relationship between the business, customer, service management processes, and industry standards and methodologies. Our pass rate for this course is 96% and delegate feedback is excellent.

Course Schedule

Learning Objectives and Benefits

• Gain an understanding of the ITIL Service Management practices
• Understand the benefits of adoption for the quality of service delivery, including project delivery
• Appreciate the interactions, interrelationships and challenges faced during implementation of ITIL® practices
• Appreciate the processes, activities and roles involved at each stage of the service lifecycle
• Audience and Pre-requisites
• This course is aimed at people who wish to gain an appreciation of ITIL in Service Management and individuals interested in understanding and implementing service management best practices
• This ITIL foundation certification is the prerequisite for the intermediate and advanced ITIL® qualifications

Course Content

• Introduction to ITIL
• Adopting ITIL for overall organizational and cultural change
• The service lifecycle – what it means to your customers and the interrelationships with ISO/IEC 20000
• Service Strategy – a look at the overall customer, business aims and expectations to ensure that the service strategy maps onto these
• Service Design overview - takes new or changed business requirements and develops a solution designed to meet the service requirements whilst creating value delivery
• Service Transition overview - covers the management of changes, configurations, risk and validates the service design against service requirements
• Service Operation overview - covers the business as usual processes and activities to operate the services and infrastructure
• Continual Service Improvement overview - an overall view and guidance on ways that processes and service provision can be improved
• Exercises to consolidate the learning experience
• The new qualification scheme
• ITIL Foundation exam practice and preparation
• Invigilated 60 minute multiple choice exam

Location and Timing

Our public courses are based in London and Hertfordshire. 
We can come to you for on site courses that will enable your staff to learn about how ITIL can address your organization's challenges

What is provided?

• Pre-course reading materials and preparatory work
• Course manual
• Sample exam questions
• Lunch and refreshment

Not the course you are looking for? To view a full list of our ITIL Training courses please visit this page. Alternatively, if you are looking for ITIL Consulting services please visit here.