ConnectSphere 2012 Seminars

ITIL 2011 Update – what does it mean for you?

January 19^th 2012 0900 - 1030 London
January 20^th 2012 0900 - 1030 Stevenage

Who should attend?

Service managers, IT managers, service management professionals, any individual working within a service management role, learning and development managers, training managers, procurement managers.

Agenda

• Registration and Coffee
• Introduction and the ITIL 2011 update
• Qualification update for 2012
• ITIL and ISO.IEC 20000 qualification options for key roles – getting the best results
• Close

Registration

This is a FREE event. Those attending will receive a discount voucher that can be used for public courses booked in 2012 that are not already discounted.
For a registration form please email: enquiries@connectsphere.com or telephone: 0845 838 2345
To view our courses – click here

Assess and benchmark your service management performance - Baselines and benchmarks using ITIL and ISO/IEC 20000

March 1^st 2012 0900 - 1030 London
March 2^nd 2012 0900 - 1030 Stevenage

ConnectSphere offers practical advice on assessment approaches for technology enabled services. The seminar will help you to perform assessments in a cost effective way for services, organizational units and/or projects. By helping you to focus on key gaps you can deliver rapid and measurable improvements to benefit your organization.

The seminar includes an introduction to the updated ISO/IEC 20000 self-assessment workbook for the 2011 edition of the international standard.

The seminar will be presented by Shirley Lacy and Michelle Hales, both accredited ITIL trainers and examiners.

Who should attend?

CIOs, IT managers, service professionals, CIOs, IT managers, service improvement managers, service management professionals, project managers, auditors, procurement managers.

Agenda

• Registration and coffee
• Introduction - baselines and benchmarks
• Practical and effective assessment methods
• Using the new ISO/IEC 20000-1:2011 self-assessment workbook
• Using ISO.IEC 20000 and ITIL – getting the best results
• Close

Registration

This is a FREE event. Those attending will receive a free copy of the new ISO/IEC 20000 service management handbook written by ISO/IEC 20000 guru, Jenny Dugmore.
For a registration form please email: enquiries@connectsphere.com or telephone: 0845 838 2345
To view our assessment offerings – click here

ITIL and ISO/IEC implementation and improvement - Adapting and adopting service management best practices

May 10^th 2012 0900 - 1030 London
May 11^th 2012 0900 - 1030 Stevenage

This session covers ConnectSphere’s new offering – a practical toolkit to help organizations to implement ISO/IEC 20000 and ITIL best practices (2011 editions). If you want to speed up the process of implementing ITSM best practices, this unique ISO/IEC 20000 and ITIL service management toolkit is essential. It will help your organisation to avoid costly false starts and ensure that the right processes are implemented in the right order to deliver business benefits quickly.

Who should attend?

CIOs, IT managers, service managers, service improvement managers, service management professionals.

Agenda

• Registration and coffee
• Introduction to the toolkit
• Adopting best practices using the toolkit
• Implementation and improvement– getting the best results
• Close

Registration

This is a FREE event. Those attending will receive a free demonstration copy of the ITIL and ISO/IEC 20000 toolkit written by ISO/IEC 20000 gurus, Jenny Dugmore and Shirley Lacy.

For a registration form please email: enquiries@connectsphere.com or telephone: 0845 838 2345

To view our assessment offerings – click here