Service Strategy Course

Special offer ITIL Service Strategy course 21 – 23 May at Stevenage £1 020 DOWN to £841 (including examination and Lifecycle book)

This qualification is part of theITIL Intermediate Service Lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

The course is suitable for individuals who require a detailed understanding of the ITIL Service Strategy phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

ConnectSphere offers these as on site courses, or as public courses in Teddington, Stevenage and Central London.

Course Schedule

Learning Objectives

The learning objectives are focused on an understanding of the overall linkages between the stages in the lifecycle, the processes used and their contribution to Service Management practices.

Benefits

Candidates will gain:

• A detailed understanding of the ITIL Service Strategy phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
• Competencies in the ITIL Service Strategy practices upon successful completion of the education and examination

Audience and Pre-requisites

The courses are for individuals that have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications. Candidates should provide their certificate(s) to complete the exam registration process

The main target group includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of operation activities within the Service Lifecycle. The course will also be of interest to:

IT professionals working within or about to enter an environment that covers a specific Service Lifecycle phase that require an understanding of the concepts, processes, functions and activities involved

Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite modules

Course Content

The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes.

The topics cover: :

• Leading discussions on Service Strategy
• Defining services and market spaces
• Conducting strategic analysis
• Applying Financial Management
• Managing demand
• Driving strategy through the Service Lifecycle
• Understanding Critical success factors and risks
• Mock examination
• Exam preparation and revision
• Examination on the last half day

What is provided?

• Pre-course reading materials and preparatory work
• Course manual
• Sample exam questions
• Lunch and refreshments

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