ITIL® Managing Across the Lifecycle

Special offer - MALC course at Lensbury Conference Centre  12 –16 March £1,475 DOWN to £999 including exam.

The ITIL V3 Intermediate Qualification, Managing Across the Lifecycle (MALC), is an interactive and enjoyable four and a half day course which enables you to gain a deep understanding of all five of the ITIL Service Lifecycle phases to enhance the quality of IT service provision. The course focuses on business, management and supervisory objectives, purpose, processes, functions and activities, and all the interfaces between each of the five core ITIL publications. ConnectSphere offers these as on site courses, or as public courses in Teddington.

Course Schedule

Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the
education and examination components related to this certification:

• Introduction to IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Understanding Organisational Challenges
• Service Assessment
• Understanding the Complementary Industry Guidance

Target Audience

The course is aimed at but not restricted to CIOs, Senior IT managers, IT Supervisory staff and Team Leaders, IT consultants and IT Operation practitioners.

Pre-requisite Entry Criteria

Candidates must hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) and obtained a further 15 credits as a minimum from a balanced selection of the ITIL® Service Lifecycle or Capability qualifications.

Exam and Professional Qualification

This qualification is a free standing qualification or the final module of the Service Lifecycle/Capability modules that lead to the ITIL® Expert (subject to credits totalling 17 points). Students should complete at least 28 hours of personal study by reviewing the syllabus and the core Lifecycle publications in preparation for the examination. The examination consists of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. Successful candidates will be awarded the ITIL® Expert qualification.

Course Content

• Lifecycle positioning and transition
• Relationship between Business and IT
• Management of Strategic change and determining business benefits
• The identification and control of risk
• Managing the Planning and Implementation of Service Management
• Understanding organisational maturity, structures and governance
• Service Assessments and the value of measurement
• The complementary practices in support of ITIL® initiatives
• Exercises and discussions to consolidate the learning experience and understand how to implement the practices
• Exam preparation, revision and mock examination
• Examination on the final morning

Duration: 4½ days
Delivery: Public or on-site classroom course

Not the course you are looking for? To view a full list of our ISO/IEC Training courses please visit this page. Alternatively, if you are looking for consulting services to help you achieve ISO/IEC 20000 compliance, please visit here.

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