Planning, Protection and Optimization

This course enables you to gain a deep understanding as a practitioner of the ITIL® best practices for Planning, Protection and Optimization. This course is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.

Learning Objectives

On successful completion of this course, candidates can expect to have gained competencies in the following:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
• Capacity and Availability management as a process and capability to realise successful service design
• IT Service Continuity Management as a process and capability to support overall Business Continuity Management
• The process of Information security management as part of the overall corporate governance framework
• Demand Management
• Planning, Protection and Optimization roles and responsibilities
• Technology and Implementation Considerations
• Challenges, Critical Success Factors and Risks

Target Audience

The course is aimed at, but not restricted to, operational staff involved in: Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management who are implementing these processes within their organisation.

Entry Criteria

Candidates must hold the ITIL® Version 3 Foundation Certificate in IT Service Management or ITIL® Version 2 Foundation plus the V2 - V3 Bridge Certificate. Candidates should have exposure to basic concepts in IT and related work experience of at least two years.

Exam and Professional Qualification

Students should complete at least 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL® Service Management Practice core guidance publications and in particular, the Service Design publication.
The examination consists of a 90 minute, complex, multiple choice closed book paper of 8 questions. Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification.

Course Content

• Introduction and the role of Planning, Protection and Optimisation within the Service Lifecycle
• Capacity Management
• Availability Management
• IT Service continuity Management
• Information Security
• Demand Management
• Challenges, Critical Success Factors and Risks for the processes within Service Design
• The key roles and responsibilities for Planning, Protection and Optimisation
• Technology and Implementation considerations to assist Service Design and the evaluation criteria
• Exercises and discussions to consolidate the learning experience
• Exam practice, preparation, mock exam and exam on the final day

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