Introduction to ISO/IEC 20000

The introduction to ISO/IEC 20000 is a half or one day onsite knowledge share aimed at all levels within your organisation. It provides an understanding of the requirements of this standard and the benefits it can bring to your organisation.

ConnectSphere’s ISO/IEC 20000 experienced consultants will provide structured interactive information share of both the requirements and the benefits of this ISO/IEC 20000 standard.

The ConnectSphere consultants will utilise their extensive successful industry experience to ensure your organisation has awareness of the new service management processes. This will then enable you to improve the quality of managed services, save costs and meet corporate governance / legal requirements for the following domains:

• Businesses that are outsourcing their IT services
• Internal IT departments / businesses managing their own IT services
• Service Providers of managed services

Audience and pre requisites

To enable this service to be effective for you, the attendees should have prior foundation level knowledge of IT Service Management or knowledge of the standard, and will include the following key personnel:

• IT Service Providers
• IT Consultants
• IT Support Staff
• IT Auditors
• Key Business Users
• Purchasing Managers
• IT Process Consultants
• Quality Managers and Consultants

Course Content

• Introduction to ISO/IEC 20000
• The Management system
• Planning and implementing service management
• Planning and implementing new or changed services
• Overview of the specific service management processes
• Base-lining and benchmarking methods and self assessment
• Approaches for implementation to achieve certification

Learning Objectives

• To understand ISO/IEC 20000 and itsapproach to IT service management.
• To identify the benefits the standard will bring to the organisation
• To understand how to perform an ISO/IEC 20000 Self Assessment for your organization.
• To find out about the route to certification.

To enquire about this course click here

Not the course you are looking for? To view a full list of our ISO/IEC Training courses please visit this page. Alternatively, if you are looking for consulting services to help you achieve ISO/IEC 20000 compliance, please visit here.