ISO/IEC 20000 for Auditors

ConnectSphere’s accredited ISO/IEC 20000 Auditor qualification accredited course will provide delegates with sufficient understanding of IT service management generally, and of the ISO/IEC 20000:1-2011 standard specifically. This understanding will enable delegate to perform audits against the standard.

Course Schedule

Audience and Pre-requisites

The course is aimed at existing third-party or internal auditors who wish to understand the specific requirements of auditing IT service management systems for conformity with the ISO/IEC 20000 standard.
Delegates are required to have a minimum of three years’ experience of auditing in an IT environment as the course does not cover generic principles of management system auditing

Learning Objectives

The course will enable delegates to understand the principles of ITSM and the contents of ISO/IEC 20000. Specifically, the candidate should understand:

• The structure, requirements, objectives and application of ISO/IEC 20000-1:2011 (service management system requirements)
• Eligibility, applicability and scoping principles and how to apply them to a typical ITSM service provider.
• Application and relevance of parts of the ISO/IEC 20000 series
• What is required in pre-audits, formal certification and surveillance audits
• The regulations of the APMG certification scheme.

Content

• Background to the ISO/IEC 20000 standard
• Certification schemes and the APMG certification scheme
• Principles of IT service management
• ISO/IEC 20000-1:2011 (Part 1), its usage and relevance within the certification process
• The SMS, the processes and mandatory requirements within Part 1
• Documentation required to achieve certification and to demonstrate conformity
• The usage of ISO/IEC 20000-2 (Part 2) in support of Part 1 and the certification process
• Applicability, eligibility and scoping based on ISO/IEC 20000-3 (Part 3)

Duration: 2 days

Delivery: Public or on-site classroom course with exam

To enquire about this course click here

Not the course you are looking for? To view a full list of our ISO/IEC Training courses please visit this page. Alternatively, if you are looking for consulting services to help you achieve ISO/IEC 20000 compliance, please visit here.