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Roles and Skills Assessment
Delivering services successfully depends on personnel involved in service management having the appropriate education, training, skills and experience to perform their activities. Standardising job titles, functions, roles and responsibilities helps to simplify service management and human resource management.
Organization assessment
ConnectSphere’s expert consultant will lead a project or provide specialist advice to:
- identify the vision and business objectives
- map current core capabilities against future anticipated needs
- identify strengths, weaknesses and gaps
- set out options and recommendations for organizational development
The deliverables are interpreted into plans for attracting, retaining, developing and rewarding staff and people involved in service management.
Job assessment and IT skills assessment
ConnectSphere’s offers job, role and skills assessments to help you to assess your current service management capability against future anticipated requirements. This provides valuable input to planning organizational development and personal development.
Competence assessment
ConnectSphere’s expert consultants will use your organization’s competence framework or industry standard frameworks to perform a competence assessment. The output is advice on
- planning competency development and personal development
- standardisation of skills for specific job roles and functions
- talent management and succession planning
SFIA competency framework (Skills Framework for the Information Age)
ConnectSphere’s SFIA accredited consultants can lead a competence assessment based on SFIA. SFIA defines seven generic levels at which tasks can be performed with the associated professional skills required for each level. A second dimension defines core competencies that can be combined with the professional skills. SFIA helps to identify career development opportunities. More information on SFIA can be found at www.sfia.org.uk
Contact ConnectSphere’s friendly and expert staff who will happily discuss all your needs. We look forward to hearing from you.
“ConnectSphere’s assessment provided us with an independent, impartial and objective review of our service management capability. The assessment report helped us to set performance objectives for our managers and process owners. The assessment recommendations gave us a sound basis for prioritising and planning service improvements.”