Service transformation and portfolio management

Service management consultants

ConnectSphere’s experienced service management consultants work with your core team using their extensive successful industry experience and methodologies. They specialize in helping clients to implement portfolio management and develop service strategies.

Service portfolio management

Our service management consultants work with you to develop a useful service portfolio, customer portfolios and contract portfolios. Adopting the ITIL service portfolio management process enables better investment decisions.

Service catalogue management

For service providers without a comprehensive service catalogue, ConnectSphere helps you to review your service offerings and construct a service catalogue that can be understood by your customers and users through a joint definition of the services offered. The customer facing service catalogue can then be extended to incorporate supporting services that technical personnel and suppliers can use.

Service value programme

ConnectSphere's Service Value Programme is designed to examine the value that you are delivering to your customers. It will help your organization to identify and plan justifiable improvements based on business outcome, value potential, customer satisfaction, cost and risk. It delivers a high level strategy and tactical plan to take you on your next stage of your service improvement journey. 

ConnectSphere offers strategic assessments for your organisation including an analysis of your performance and potential for serving particular customers or market spaces.

Key aspects for assessment include:

• Business context and stakeholder view – your governance, compliance and business requirements, current issues, business strategies and plans are mapped to your services and stakeholders.
• Customer view and user view - value creation begins here with understanding your customer’s existing service portfolio, current value delivered, their desired business outcomes, customer and user needs. 
• Financial view - a service investment analysis is used to derive a value indication and costs for the total lifecycle of a service. Service provisioning models and service provisioning optimization analyse the finances and constraints of an IT Service to decide if alternative approaches might reduce costs or improve quality.
• Service view – an assessment of the current service catalogue, service models, service service performance, risks, service costs and plans for new and changed services. Service models describe how service assets interact with customer assets and create value for a given portfolio of contracts.
• Service provider constraints and delivery requirements – an assessment of the constraints, delivery requirements, capabilities and resources required to deliver the services. This includes an assessment of sourcing strategies and external services. 
• Service lifecycle – an assessment of your ability to create and maintain value for customers through better strategy, design, transition, operation of services and continual service improvement. 

Browse the rest of our site for more information on our IT Service Management consultancy. We specialise in strategies for services and IT service management including smart sourcing. If you are new to ITIL look at our ITIL Foundation training.