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Professional Development Services

Professional development of your people is important for business and technology transformation.Typical challenges that our clients face include:

  • People focus on the wrong activities and priorities
  • Too much bureaucracy and ineffective ways of working
  • Missing skills or the wrong mix of roles and skills
  • Teams not working well after a merger or acquisition
  • Lack of understanding and skill to engage with customers and manage suppliers
  • Need to improve relationships with customers and suppliers.

Capability Development - How ConnectSphere can help

ConnectSphere can help you to build the capabilities of individuals, teams and your organization. Our approach is to encourage people to think and act in the right way to support growth and change. Typical offerings are:

Assessments and planning 

Competency framework and SFIA (Skills Framework for the Information Age)

  • Using and customising a competency framework such as SFIA
  • Consulting with an accredited SFIA consultant

Training and workshops

  • Training needs analysis
  • Awareness and orientation sessions
  • Customised training
  • Public, on-site and online training offerings
  • ISEB accredited training in IT governance, ITIL and ISO/IEC 20000
  • Facilitated workshops

Coaching and mentoring

  • Coaching to build an individual or team’s capability, often in a specific process or set of processes
  • Mentoring - experienced and trusted advisors to help individuals with their own development

Building competency

  • Guidance - on-line training and resources, see ConnectSphere's SIMguide
  • Communities of practice to help you improve your service management practices

Benefits of professional development

  • Bring the best out in people
  • Greater commitment to changing ways of working
  • Competent staff helps to increase productivity and reduces re-work
  • Move from being a reactive to proactive service delivery organisation
  • Move from technical to service orientation
  • Transform to a higher level of service management capability.

We are experts in ITIL® lifecycle management and we offer companies training in ITIL and theCOBIT framework. The ITIL Foundation course provides delegates with an initial understanding of the ITIL service lifecycle. Find out more by having a look around our site.

“ConnectSphere represents that much sought after combination of deep technical knowledge, an ability to communicate and educate with that knowledge, whilst remaining focused on what the client actually needs to deliver results.”
- Director, GlaxoSmithKline