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Service Lifecycle Management

ITIL® Service Lifecycle

ConnectSphere’s expert consultants help organizations to plan and implement ITIL service lifecycle and application lifecycle management, working with programme management to deliver business transformation and change successfully.

The service lifecycle stages are: 

  • Service Strategy - value creation begins here with understanding organizational objectives and customer needs. All organizational assets including people, processes and products should support the strategy
  • Service Design – the stage in the lifecycle that turns service strategy into the blueprint for delivering the business objectives
  • Service Transition - introducing new and changed services into live service operation and changing an organization from one state to another while controlling risk. The ITIL CMDB, ITL change management and ITIL release management are key processes.
  • Service Operation - management of the day-to-day operation of service effectively and efficiently whilst ensuring value for the customer, users and the service provider.
  • Continual Service Improvement is creating and maintaining value for customers through better strategy, design, transition and operation of services.

ConnectSphere has a track record in helping organizations to adapt the guidance in ITIL for use in various business environments and organizational strategies.

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ITIL Service Lifecycle and Application Lifecycle Management

ConnectSphere specializes in helping clients to deliver business and technology changes successfully by adopting ITIL service lifecycle and application lifecycle management practices. These practices can have a direct and positive impact on a service provider’s performance. Many service providers deliver significantly more successful changes and releases by adopting the ITIL change management, ITIL release management and deployment processes underpinned by the service asset and configuration management practices and the ITIL CMS.

ITIL and project management, PRINCE2

Offering competitive products and services that customers will value, buy and actually use is really important. Adapting quickly to economic challenges and changes the marketplace enables business transformation and growth. ITIL and PRINCE2 can work together to help you to deliver such transformation with associated benefits. 
ConnectSphere expert consultants can help your organization to adopting ITIL and PRINCE2 project management. The approach can be tailored for different circumstances, including different sizes of the organization, geographic distribution, culture, and available resources. 

Connectsphere offers professional development services that are a vital part of adopting the ITIL service lifecycle detailed on this page.  See how to use SFIA with a competency framework as well as our ITIL training courses and IT Governance and Cobit.

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- Director, GlaxoSmithKline