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Knowledge Management Services

ConnectSphere consultants can help you with designing, developing and establishing a knowledge management capability and the supporting systems. Our approach is to drive the requirements gathering and system design through a top down approach that starts with the management decisions that people needs to take and the practices that required good information to be effective.
We use the concepts and principles that work successfully in the IT industry to manage and transfer knowledge:

  • ITIL Service Knowledge Management System
  • ITIL Configuration Management System (CMS)
  • ITIL Configuration Management Database (CMDB)
  • ISO/IEC 20000 management systems documentation requirements

ConnectSphere can help you with the changes to adopt knowledge management systems and practices from system development to organizational change.


By improving your organization's knowledge management capability you will accelerate decision making and knowledge transfer across your supply chain.

Find out more about ITIL and Knowledge Management by browsing our site. We use SFIA training as part of our multi-faceted approach to ITIL Service Management

“ConnectSphere represents that much sought after combination of deep technical knowledge, an ability to communicate and educate with that knowledge, whilst remaining focused on what the client actually needs to deliver results.”
- Director, GlaxoSmithKline