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Implementing Best Practices

Adopting IT Service Management Standards and Frameworks

ConnectSphere provides an up to date view of the international standards and best practice landscape that will enable you to make effective decisions regarding adoption and deployment. ConnectSphere's expert consultants can help you with organizational change to adopt and adapt best practices.

  • ITIL based IT service management practices (ITSM)
  • ITIL framework and ITIL processes
  • ISO/IEC 38500 and the COBIT framework for IT governance
  • ISO/IEC 20000 IT Service Management
  • ISO/IEC 27001 Information Security Management
  • ITIL Software Asset Management and ISO/IEC 17790

Our expert consultants use proven techniques in process implementation and improvement that will enable a fast and safe implementation programme. Our outstanding best practice leaders and experts will help you to establish or improve your governance framework, operating model, integrated management systems and knowledge management. Our offerings include:

  • Strategy development and planning the journey
  • Assessments, consultant led or facilitating self-assessments
  • Designing supporting management systems and information systems
  • Mobilisation and motivation of your people
  • Advice on re-usable resources and tools to speed your implementation
  • Training, coaching and mentoring to build staff capability and confidence
  • Transferring knowledge of best practices
  • Facilitating workshops

Quality assurance and compliance services

ConnectSphere offers a structured approach to help your organization to develop the vision, objectives, scope and business case for achieving compliance and certification to quality management and IT management standards.Our expert consultant will help you to identify the options and approaches for implementation while highlighting the key challenges that need to be managed to achieve certification in the quickest achievable timeframe. Our implementation services include designing, developing and establishing:

  • ISO/IEC 20000 compliance and certification
  • ISO/IEC 19770 software asset management compliance and certification
  • ISO/IEC 27001 quality assurance

ITSM consulting and COBIT consultants

ConnectSphere's expert ITSM consultants and COBIT consultants can help you to build the capabilities of individuals, teams and your organization, see ConnectSphere’s professional development services.

ISO/IEC 20000 compliance is a key enabler in establishing a forward thinking IT Governance framework and IT Service Management strategy. We complement the ITIL Service Lifecycle by using industry standards and models such as ISO/IEC 20000, COBIT and CMMI

“ConnectSphere represents that much sought after combination of deep technical knowledge, an ability to communicate and educate with that knowledge, whilst remaining focused on what the client actually needs to deliver results.”
- Director, GlaxoSmithKline