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ISO/IEC 20000 Quality and Compliance Services

Service providers have a crucial role in delivering services and products that enable their business and customers to deliver value. Many organizations are also adopting a consolidated and harmonized sets of standards and compliance controls to improve operational transparency and quality assurance.

ConnectSphere’s ISO/IEC20000 quality and compliance services help clients to ensure that:

  • all necessary governance and management requirements can be met without the unnecessary duplication of effort and activity from valuable resources
  • personnel are aware of and take steps to comply with corporate governance requirements, regulations and ISO/IEC 20000

ConnectSphere's ISO/IEC 20000 consultants can help you to:

  • use ISO/IEC 20000 when tendering for services
  • ensure a consistent approach by all service providers in a supply chain
  • baseline and benchmark IT service management;
  • perform an independent assessment;
  • demonstrate your ability to provide services that meet customer requirements
  • improve services through the effective application of processes to monitor and improve service quality.

ISO/IEC 200000 quality assurance

ConnectSphere consultants are involved in the development of ISO/IEC 20000 and can offer expert guidance on using the ISO/IEC 20000 IT service management standard. ISO/IEC 20000 quality assurance provides a systematic approach for monitoring, measuring and evaluating a service provider’s capability and service performance. This will maximise the probability that existing, new and changed services are fit for purpose and capable of achieving service level targets.

ISO/IEC 20000 service management system

ConnectSphere specialises in implementation, quality activities to design, establish and implement an ISO/IEC 20000 management system. This service management system is similar to other management system standards used in ISO/IEC 9001 and ISO/IEC 27001 but is specific to service management. The system provides an integrated set of capabilities and resources required to deliver the promised services.

Planning and Achieving ISO/IEC 20000 Compliance

ConnectSphere’s expert consultants use a structured approach to help your organization to implement best practices. They will help your organization to develop the vision, objectives, scope and business case for achieving compliance and certification to quality management and IT management standards. 
ConnectSphere expert consultants have a track record in helping clients to plan the journey and adopt best practices to achieve ISO/IEC 2000 certification. They use a structured approach to identify the options and approaches for implementation while highlighting the key challenges that need to be managed to achieve certification in the quickest achievable timeframe.

ISO/IEC 20000 Articles

What is ISO/IEC 20000?

You can find out more about our ISO/IEC 20000 quality and compliance services, ITIL change management strategies, smart sourcing, or our training on ITIL processes by having a look around the site or giving us a call.


The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited

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- Director, GlaxoSmithKline