Consulting

Business service management and ITIL consulting

ConnectSphere’s experienced consultants will lead a value added engagement to help you to align IT with your business strategy. We deliver the right knowledge, skills, and resources to help you to build your capability to ensure that IT investments and operations are governed effectively and efficiently. Our interactive workshops help you to develop roadmaps and achievable plans that can deliver improvements rapidly.

Our range of services help you to develop strategies and solutions to create value, reduce costs and risk across your business and IT, including:

• Benchmark and baseline assessment
• Customer and relationships survey
• Transforming your services and portfolio management
• Implementing IT governance
• Sourcing and multi-vendor management
• Managing cloud and web services
  

ConnectSphere will help you to build the service management capabilities of individuals, teams and your organization. We offer assessments to help you to understand the current state and what options are possible in the future. We will provide achievable recommendations for personal development plans, training plans and service improvement plans. ConnectSphere offers education, training, interactive workshops, coaching and mentoring to help you to get the best from your people and organisation. 

Implementing ITIL best practices to deliver business benefits

Accelerate your journey to adapt and adopt best practices to deliver business benefits with the support of our experienced consultants. ConnectSphere’s ISO/IEC 20000 and ITIL consultants will help you to adapt and adopt the ITIL framework. We help you to deliver services and changes successfully by: 

• Adopting ITIL service lifecycle management practices
• Rapid service improvement
• Achieving ISO/IEC 20000 compliance