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  • ITIL Continual Service Improvement ( pdf )
    ITIL Continual Service Improvement ( pdf )
    Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying... £85.00 + VAT
  • ITIL Continual Service Improvement 2011
    ITIL Continual Service Improvement 2011
    Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying... £85.00 + VAT
  • ITIL Lifecycle Publication Suite (2011 edition)
    ITIL Lifecycle Publication Suite (2011 edition)
    The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the... £299.00 + VAT
  • ITIL Lifecycle Publication Suite (2011 edition) (pdf)
    ITIL Lifecycle Publication Suite (2011 edition) (pdf)
    The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the... £299.00 + VAT
  • ITIL Service Design (2011 Edition) (pdf)
    ITIL Service Design (2011 Edition) (pdf)
    In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT... £85.00 + VAT
  • ITIL Service Design 2011 Edition
    ITIL Service Design 2011 Edition
    In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT... £85.00 + VAT
  • ITIL Service Operation (2011 Edition) (pdf)
    ITIL Service Operation (2011 Edition) (pdf)
    Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and... £85.00 + VAT
  • ITIL Service Operation 2011 Edition
    ITIL Service Operation 2011 Edition
    Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and... £85.00 + VAT
  • ITIL Service Strategy (2011 Edition) (pdf)
    ITIL Service Strategy (2011 Edition) (pdf)
    A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process... £85.00 + VAT
  • ITIL Service Strategy 2011 Edition
    ITIL Service Strategy 2011 Edition
    A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process... £85.00 + VAT
  • ITIL Service Transition ITIL Service Transition (2011 Edition) (pdf)
    ITIL Service Transition ITIL Service Transition (2011 Edition) (pdf)
    £85.00 + VAT
  • ITIL Service Transition ITIL Service Transition 2011 Edition
    ITIL Service Transition ITIL Service Transition 2011 Edition
    £85.00 + VAT
  • ITIL V3 Foundation Handbook (2007)
    ITIL V3 Foundation Handbook (2007)
    The ITIL® V3 Foundation Handbook provides a quick reference to the ITIL framework for good practice in service management. It is designed as a study aid for students taking ITIL Foundation qualifications, and as a handy,... £5.50 £2.00 + VAT
  • Key Element Guide Continual Service Improvement
    Key Element Guide Continual Service Improvement
    Key Element Guides are handy reference guides to the core ITIL titles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The Key Element Guides discuss ITIL, its... £8.50 + VAT
  • Key Element Guide Continual Service Improvement 10 Pack
    Key Element Guide Continual Service Improvement 10 Pack
    Key Element Guides are handy reference guides to the core ITIL titles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The Key Element Guides discuss ITIL, its... £85.00 + VAT
  • Key Element Guide Service Design
    Key Element Guide Service Design
    The ITIL Service Design Key Element Guide is a handy quick reference to the Service Design element of the new service lifecycle approach taken in ITIL V3. (Pack of 10 Pocket Guides) £8.50 + VAT