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  • Introduction to the ISO - IEC 20000 Series
    Introduction to the ISO - IEC 20000 Series
    This introduction to ISO/IEC 20000-1 is the definitive guide to the second edition ISO 20000 (the 2011 version) . The user-friendly guide expands on Part 1 of the standard; the specification providing easily-understood... £48.00 + VAT
  • A Guide to the new ISO IEC 20000 - 1 The differences between the 2005 and 2011 editions
    A Guide to the new ISO IEC 20000 - 1 The differences between the 2005 and 2011 editions
    A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and 2011 editions Lynda Cooper What is A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and 2011 editions?A Guide to the new ISO/IEC... £36.00 + VAT
  • Achieving ISO - IEC 20000 - All 9 books
    Achieving ISO - IEC 20000 - All 9 books
    With one click, buy all nine of the core Achieving ISO 20000 books from the authors of the IT Service Management Standard. These books were written by two of the authors of ISO 20000 and contain everything you need to know... £200.00 + VAT
  • Achieving ISO - IEC 20000 - Capacity Management
    Achieving ISO - IEC 20000 - Capacity Management
    This book explains what a service provider needs to know to understand, predict, plan and manage capacity requirements and performance. Contents Introduction Capacity Management (ISO/IEC 20000-1, 6.5) Planning ... £25.00 + VAT
  • Achieving ISO - IEC 20000 - Enabling change
    Achieving ISO - IEC 20000 - Enabling change
    This book describes the basic financial management required by service managers, including budgeting, accounting and financial management. Contents: Introduction Financial matters Financial terms and... £25.00 + VAT
  • Achieving ISO - IEC 20000 - Finance for service managers
    Achieving ISO - IEC 20000 - Finance for service managers
    This book describes the basic financial management required by service managers, including budgeting, accounting and financial management. Contents: Introduction Financial matters Financial terms and... £25.00 + VAT
  • Achieving ISO - IEC 20000 - Integrated service management
    Achieving ISO - IEC 20000 - Integrated service management
    This book provides advice on planning, designing and implementing integrated service management in order to provide better control, greater efficiency and opportunities for improvement. Contents Introduction ... £25.00 + VAT
  • Achieving ISO - IEC 20000 - Keeping the service going
    Achieving ISO - IEC 20000 - Keeping the service going
    This book explains the requirements and processes for keeping customer services running. These range from correcting incidents as soon as possible through to coping with major outages by having a continuity plan. Contents: ... £25.00 + VAT
  • Achieving ISO - IEC 20000 - Making metrics work
    Achieving ISO - IEC 20000 - Making metrics work
    This book gives a practical view of metrics and service reports and explains their importance in delivering an effective service and to service improvements. Contents: Introduction Why do metrics matter? ... £25.00 + VAT
  • Achieving ISO - IEC 20000 - Managing end-to-end service
    Achieving ISO - IEC 20000 - Managing end-to-end service
    This book describes supplier management, service level management and business relationship management. It explains how these processes are important to management of interfaces and types of supply chain common in IT service... £25.00 + VAT
  • Achieving ISO - IEC 20000 - Why people matter
    Achieving ISO - IEC 20000 - Why people matter
    This book covers the roles and responsibilities of management and process owners. It emphasizes the importance of management commitment to best practice and staffing as part of the requirements of ISO/IEC 20000. Contents: ... £25.00 + VAT
  • Achieving ISO IEC 20000 Management decisions and documentation
    Achieving ISO IEC 20000 Management decisions and documentation
    This first book in the series provides background information on ISO/IEC 20000 and describes the role of management and the decisions they are faced with if their organization is to achieve compliance. Contents: ... £25.00 + VAT
  • IT Service Management Self Assessment Workbook. 4th Edition
    IT Service Management Self Assessment Workbook. 4th Edition
    OverviewIT Service Management Self-assessment Workbook. Fourth editionJenny DugmoreThis workbook will help organizations assess the effectiveness of their best practice processes for service management. By using the... £60.00 + VAT
  • The ISO IEC 20000 Service Management Handbook
    The ISO IEC 20000 Service Management Handbook
    The ISO/IEC 20000 Service Management handbook Training - Implementation - Certification By Jenny Dugmore This handbook covers the key points in ISO/IEc 20000, in particular the requirments for the service management... £7.00 £5.00 + VAT
  • A Managers Guide to Service Management
    A Managers Guide to Service Management
    This publication is a comprehensive introduction to service management. It offers explanations, guidance and recommendations and has been produced to meet the needs of commercial and public sector organizations. It is aimed... £39.00 + VAT