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Aim high, make an impact


  • Deliver meaning and value to your customers
  • Empower and unite your teams
  • Build your capability
  • Build a culture of innovation and change
  • Make rapid improvements
discover how

Improve customer services

ConnectSphere is run by Shirley Lacy backed by an outstanding team of people with a range of industry experience. We work with organizations to deliver great customer service including GlaxoSmithKline, Financial Times, News International, Service Birmingham. We write toolkits, standards and best practices for ITIL®, ISO/IEC 20000, cloud computing and SFIA.

NEW TRAINING COURSE! BCS Foundation in Agile Practices. Click here for more
Special discounts on training course list prices to all BCS members

ITIL and ISO/IEC 20000 Toolkit

An easy to use toolkit to
implement and improve
service management.

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Consultancy »

  • Align your business and technology strategies
  • Transform your organization
  • Implement IT governance (COBIT)
  • Deliver innovation and change

Professional Development »

  • ITIL and ISO/IEC 20000 accredited courses
  • On-site, public and on-line training
  • Competence and skills assessments
  • Workshops, coaching and mentoring

Service Improvement »

  • Improve customer experience
  • Build better relationships
  • Measure, manage and improve your services
  • Lean and agile delivery